Trade can seek clarifications under the following 3 categories. They are :
1.Technical Issues(other than Assessment)
2.Procedural Delays Related Issues
3.System Related Issues including ACES
While sending mail to the office of the Chief Commissioner, Central Excise & Service Tax Ranchi Zone, Patna. kindly see that your query contains the following details without fail:-
(1) Your PAN based Registration Number.
(2) Location Code, Division Code and Range Code.
(3) The Category under which you seek the HELPLINE :
(Please mention ONE of the following: Technical Issues(other than Assessment) / Procedural Delays Related Issues / System Related Issues including ACES)
(4) Your Address, Contact Number and email address.
(5) Please explain the nature of help required by you. Attachments can also sent.